Return Policy

At Mae Trading International, we strive to ensure that every customer is satisfied with their purchase. We understand that sometimes returns or exchanges may be necessary, and we are committed to making this process as easy and convenient as possible. Please read our return policy carefully to understand your options and responsibilities.

1. Eligibility for Returns and Exchanges:

- You may return or exchange items within 30 days from the date of purchase.

- To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them.

2. How to Initiate a Return or Exchange:

- To initiate a return or exchange, please contact our customer service team at Support@maetrading.com to request a Return Authorization (RA) number.

- We may require you to provide your order number and a description of the reason for the return or exchange.

- You will receive instructions on where to send the item.

3. Return Shipping:

- You are responsible for the cost of shipping the item back to us unless the return is due to a mistake on our part or a defective product.

- We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refunds and Exchanges:

- Once we receive and inspect your return, we will notify you regarding the status of your refund or exchange.

- Refunds will be issued in the original payment method.

- Exchanges will be processed promptly, and replacement items will be shipped to you.

5. Warranty Claims:

- If your item is covered by a manufacturer's warranty, please contact the manufacturer for warranty information and claims.

6. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and we will cover the return shipping costs.

7. Final Sale Items:

- Items marked as "Final Sale" are not eligible for returns or exchanges.

8. International Returns:

- International customers are responsible for return shipping and any applicable duties, taxes, or customs fees.

9. Changes to this Policy:

- We reserve the right to modify or update this return policy at any time. Any changes will be posted on our website.

10. Contact Information:

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at Support@maetrading.com.

Thank you for shopping with Mae Trading International, and we appreciate your trust in us. We are dedicated to providing you with high-quality products and excellent customer service.